Last updated: 2025
Thank you for shopping at [Your Store Name]! We want you to love your purchase. Please review our policy below to understand how returns and refunds work.
Order Cancellation
Orders can only be canceled within 12 hours of placing your order. After that, we begin processing and cannot guarantee cancellation.
Returns
We accept returns on eligible products within 30 days of delivery. To qualify for a return, items must be:
- Unworn and unwashed
- In original packaging
- With tags attached (if applicable)
Please contact us at [your email address] before returning any items. Unauthorized returns will not be accepted.
Return shipping costs are the customer’s responsibility unless the item is defective or incorrect.
Damaged or Incorrect Items
If your order arrives damaged or incorrect, please contact us within 7 days of delivery with:
- Your order number
- Clear photos of the damaged or incorrect item
We will gladly send a replacement or offer a refund for defective or wrong items.
Refunds
Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, the refund will be processed to your original payment method within 5–10 business days.
Exchanges
At this time, we do not offer direct exchanges. If you wish to order a different size or color, please place a new order after returning the original item.
Lost or Delayed Packages
Please note that shipping times can vary (usually between 10–30 business days) due to international shipping. We are not responsible for delays caused by customs or postal services. If tracking shows the package delivered but you have not received it, please contact your local carrier.
If your package is lost in transit and tracking does not show delivery, please contact us and we will investigate or help replace the item.